Privacy Policy

Last updated: June 2025

Aldersteel Ltd (“Aldersteel”, “we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Aldersteel Ltd is the data controller for information collected through this website.

Company number: 17243968
Registered address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE
Email: support@aldersteel.co.uk
Phone: +44 (0)20 3000 0000

2. What Data We Collect

Identity data: name, username
Contact data: billing address, delivery address, email address, phone number
Transaction data: details of purchases and payment history
Technical data: IP address, browser type, device information, pages visited, referral source
Marketing preferences: your preferences for receiving marketing communications from us

We do not store payment card details. All payment processing is handled by our secure payment provider.

3. How We Use Your Data

To process and fulfil your order — legal basis: performance of a contract
To manage our relationship with you — legal basis: performance of a contract, legitimate interests
To send you marketing communications — legal basis: consent (you may withdraw at any time)
To improve our website and services — legal basis: legitimate interests
To comply with legal obligations — legal basis: legal obligation

4. Sharing Your Data

We may share your data with service providers who help us operate our business (payment processors, delivery companies, IT providers), Shopify Inc. (our e-commerce platform; see shopify.com/legal/privacy), and legal authorities where required by law. We do not sell your personal data to third parties.

5. Data Retention

Order records are kept for 7 years to comply with HMRC requirements. Marketing preferences are held until you withdraw consent.

6. Your Rights

Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request deletion; object to processing; request restriction of processing; data portability; and withdraw marketing consent at any time. To exercise these rights, contact support@aldersteel.co.uk. We will respond within one calendar month.